Scheduled iSite Outage

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Scheduled iSite Outage

In an effort to maintain the highest quality of service, periodically it is necessary to conduct maintenance activities that affect our service infrastructure.

What is the nature of the outage?
On Saturday evening, May 13, 2017 at 10:00 PM ET, we will be applying security patches to our infrastructure, which is used to support the iSite/RealTime software.  iSite services will be unavailable for no more than 2 hours.

What is the timeline for the outage?

  • Saturday, May 13, 2017 at 10:00 PM ET:   iSite services will be unavailable.
  • Saturday, May 13, 2017 at 11:59 PM ET:  All iSite-related functionality will be available.

What is the impact of the outage?
Intermittent outages are anticipated during this software upgrade event, thus, normal operation of affected systems should be suspended until after completion. The actual impact should not exceed the scheduled time frame.

We appreciate your patience and apologize for any inconvenience this may cause.

How can I get more information?
iSite Support is always available to answer any questions you may have about this change. If you have further questions, please contact us at support@isitepmo.com.

Scheduled iSite Outage

In an effort to maintain the highest quality of service, periodically it is necessary to conduct maintenance activities that affect our service infrastructure.

What is the nature of the outage?
On Monday evening, April 11, 2017 at 12:05 AM ET, we will be making upgrades to our infrastructure, which is used to support the iSite/RealTime software.  The affected services will be unavailable for no more than 5 to 10 minutes.

What services will be affected by the outage?

What is the timeline for the outage?

  • Tuesday, April 11, 2017 at 12:05 AM ET:  Affected services will be unavailable.
  • Tuesday, April 11, 2017 at 12:15 AM ET:  All iSite-related functionality will be available.

What is the impact of the outage?
Intermittent outages are anticipated during this software upgrade event, thus, normal operation of affected systems should be suspended until after completion. The actual impact should not exceed the scheduled time frame.

We appreciate your patience and apologize for any inconvenience this may cause.

How can I get more information?
iSite Support is always available to answer any questions you may have about this change. If you have further questions, please contact us at support@isitepmo.com.

Scheduled iSite Outage

In an effort to maintain the highest quality of service, periodically it is necessary to conduct maintenance activities that affect our service infrastructure.

What is the nature of the outage?
On Saturday evening, December 17, 2016 at 10:00 PM ET, we will be making upgrades to our infrastructure, which is used to support the iSite/RealTime software.
The servers may be unavailable until 12:00 AM ET on December 18, 2016.

What services will be affected by the outage?

What is the timeline for the outage?

  • Saturday, December 17, 2016 at 10:00 PM ET:  Servers will be unavailable.
  • Sunday, December 18, 2016 at 12:00 AM ET:  All iSite-related functionality will be available.

What is the impact of the outage?
Intermittent outages are anticipated during this software upgrade event, thus, normal operation of affected systems should be suspended until after completion.
The actual impact should not exceed the scheduled time frame.

We appreciate your patience and apologize for any inconvenience this may cause.  If you have any questions, please contact us at: support@msm-isite.com

How can I get more information?
iSite Support is always available to answer any questions you may have about this change. If you have further questions, please contact us at support@msm-isite.com.