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You don’t have to read expert opinions or review surveys to know that trust, across the board, is lower today than it has been in years. Trust in Government. Trust in Companies. Trust in Each Other.
The important question for 2017 is how can we start to build trust again? And, because it is 2017, what technologies can help us in this endeavor?
At iSite, we have always preached transparency in order to build trust between organizational departments, stakeholders, and your clients.
Our PMO Solution brings all appropriate financial data front and center, removes barriers for access data, and empowers everyone to track the financial health of your Government contract.
We offer this without exposing your proprietary data. We call it Comfortable Transparency.
The financial insights that iSite offers gives everyone controlled access to data that used to be hidden or near difficult to access. It provides a level of detail to everyone involved in a specific contract’s execution that cannot be easily replicated with another process.
Think of iSite as one tool that can help you build and cement trust now, and for future bids.
Email firstname.lastname@example.org to learn more.
CEB is out with a great article boasting the benefits of technology finally coming out of the proverbial IT closet and into the mainstream of different offices and functions. And, I think we can all agree, it is about time. Embracing technology and the data that it can produce is the first step in allowing folks to get back to their job functions: making decisions, working smarter, moving the target closer to the mark.
“For any manager – in public administration or private business – getting the most from technology is now as fundamental a management skill as managing a team.”
Of course, it is equally important to embrace the change as it is to make sure that you are picking the proper technological tool that will help you advance your organization. And this takes careful consideration. In an era where data (and data sharing) is expected it is easy to rush into a quick solution or solutions. How many different tools do you need to access each day in order to capture all of that great data? Has this really transformed your organization in a good way? Or has it simply shifted where you focus most of your efforts? Are you managing your technology or is it managing you?
We would suggest taking a systems approach when considering introducing new technology to your team. When considering new tools ask these questions:
- Is this technology reducing my amount of effort and increasing my productivity?
- Can this technology offer greater transparency?
- Does the output that this technology produces make it easier for our organization to make decisions?
- Will this technology help give us a competitive advantage?
- How can I use this technology to bring meaningful change to my entire organization?
To learn more about how iSite can help your PMOs function as an efficient and smart system email us at email@example.com
Welcome back to our series on how iSite works and how you can make it work harder for you! As we’ve told you in the past the best and worst thing about building an agnostic contract management tool is that it can be tailored to fit any contractor or Government agency need. All our clients love what iSite does for them on a regular basis, but we have found that once folks get settled into their iSite routine they sometimes forget that there is more…
This time around we are going to focus on interim data.
Critical for building transparency with your client.
Essential for making better, faster decisions.
The question is how do you access it before your month is closed in a way that does not stress your accounting team (or in the case of labor, that does not require anyone to double enter time)?
In iSite the answer is easy. We have specifically built data tables for interim data. These tables are static and are meant to function only with the most recently uploaded data. There is no historical record and there is no impact on your final cost reports.
Our interim data tables accept four types of data (all with associated dollar values):
- Unposted labor
- In-process travel
- Purchase requests
And in turn, this data will show up in your cost reports as you pull, analyze, and discuss them during the month.
The data allows for planning to take place before issues are critical, for conversations to be started before critical mass.
Incorporating uploads of this data into your PMO management process creates a culture of trust and demonstrates a true PMO System, you are no longer just executing on set actions then reporting on them, you are now working within a system that allows for smarter, faster, better decisions based on near real-time data.
Want to learn more about how iSite’s PMO System approach can help your team win your next bid? Email firstname.lastname@example.org.
The Fair Pay and Safe Workplaces executive order is going to go into effect on October 25th and late last month the Obama Administration issued their final guide on the matter.
The folks at Federal News Radio have great coverage of what this executive order means for federal contractors, but to sum it up everyone in the contracting game is going to have to find their way towards more transparency in order to help ensure compliance.
The additional steps and requirements could increase the burden on your PMO especially when it comes to managing labor hours and subcontractors.
The good news? A solid PMO System will allow you to automate the new requirements so you don’t have to worry about penalties or sanctions.
For example, looking specifically at iSite’s built-in DCAA Timekeeping Module we can:
- Centralize all timesheets into one system
- Set up security roles so users only see what they should see
- Set up workflows so labor is logged and approved in one streamlined system
- Post news, information to users
- Track and review historical data
In the age of data overload every aspect of your business has been touched by the ‘measure it, monitor it, improve it’ mantra.
And no portion of your organization has been impacted more by this mantra than customer satisfaction. After all, why wouldn’t you want to improve your customers’ experiences? They are the reason you are in business and their satisfaction will be the reason you grow (or fail).
But as the folks over at Harvard Business Review (HBR) pointed out in their article this week we are so focused on tracking data and mapping experiences that we have forgotten that our customers are people too!
They have jobs to accomplish, bosses to impress, deliverables to, well, deliver and they are relying on you (or your product) to help them.
The problem is that you are likely one of many companies that provide similar services or sell a similar product that can help them equally well.
That’s the rub, with so many companies riding on the bandwagon of customer experience, the folks at HBR tell us that customer satisfaction is no longer the competitive differentiator it once was.
Think about this in terms of your PMO. What do you do to really stand out to your client? Sure you are managing tasks as required by the SOW so your client is likely satisfied. You are doing your job. You are doing it well. Your past performance ratings are solid. And you feel comfortable that you will win the next contract you go after.
But how do you move the needle higher on the confidence scale?
Connect. Emotionally. With your client.
Back to HBR again, their research found that, in a business relationship, an emotional connection happens when you bring order and structure to your client’s job.
And for your PMO using a PMO System, such as iSite, can more than check off these boxes through automation, transparency, and collaboration.
Imagine if your CO automatically received reports without having to ask.
Imagine if your Executive Team could see your progress with interim data.
Imagine if your Subcontractors could collaborate in real time.
Would this help bring order and structure?
Will this help increase customer satisfaction?
Yes. But more importantly, it will increase loyalty.
Hours of preparation all to just click send and then….
Cross your fingers.
Hope for the best.
Trust your prime?
What if we told you that by implementing a security and permission based contract management tool your worries (okay maybe not all of them) could be eliminated?
Can you imagine? As a sub knowing that your prime got it right? Didn’t transpose any of your estimate numbers? Didn’t fudge your cost reporting?
If you listen closely you can hear a collective sigh of relief.
Email email@example.com to learn more.