Assumed Identity, Making your PMO System More Secure…We Promise
Welcome to your new PMO System! As a part of your implementation process, we are going to train you to become a super admin. Don’t worry, our iSite team will still be here to help with bugs and issues, but we are giving you the power to set up your users and help them troubleshoot. With this capability you will no longer have to wait on our time to make sure your folks have proper access, to make sure that your folks are seeing what they should be seeing, and to help your folks with the first line of support.
You are empowered!
And, to make it even better, we have given you this power while at the same time ensuring that you can experience exactly what your user is experiencing, assist them remotely, and not expose their password.
In short, iSite gives you the power to assume the identity of any of your users.
This functionality allows you to:
- Make sure that once a user is set up they are seeing exactly what they should be seeing (per their role and security group) and, conversely, not seeing what they should not be seeing. This takes all of the guesswork out of setting up users. You don’t have to grant them access with your eyes covered, you can grant access fully confident that you have not compromised your data integrity in any way.
- Quickly and easily troubleshoot any issues they are having without having to literally stand over their shoulder. By being able to experience their exact issue you can resolve any issue faster, identify a need for additional training, or escalate more quickly to the iSite support team.
- Ensure password integrity. Enough said.
It is also important to note that the power to assume identity is only available to users with the highest security role in their iSite instance; and before any conspiracy theories go viral every time a users’ identity is assumed it is automatically noted and tracked.
Email firstname.lastname@example.org to learn more about how iSite’s PMO System can help you provide excellent user experience while maintaining security.