May, 2017

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Scheduled iSite Outage

In an effort to maintain the highest quality of service, periodically it is necessary to conduct maintenance activities that affect our service infrastructure.

What is the nature of the outage?
On Saturday evening, May 13, 2017 at 10:00 PM ET, we will be applying security patches to our infrastructure, which is used to support the iSite/RealTime software.  iSite services will be unavailable for no more than 2 hours.

What is the timeline for the outage?

  • Saturday, May 13, 2017 at 10:00 PM ET:   iSite services will be unavailable.
  • Saturday, May 13, 2017 at 11:59 PM ET:  All iSite-related functionality will be available.

What is the impact of the outage?
Intermittent outages are anticipated during this software upgrade event, thus, normal operation of affected systems should be suspended until after completion. The actual impact should not exceed the scheduled time frame.

We appreciate your patience and apologize for any inconvenience this may cause.

How can I get more information?
iSite Support is always available to answer any questions you may have about this change. If you have further questions, please contact us at support@isitepmo.com.

Updated FTP Address

In an effort to continue to improve iSite we are updating our FTP address on Sunday, May 6th.

As of Sunday morning, FTP will no longer be accessible at ftp.msmgroupinc.com. If you are using ftp.msmgroupinc.com you will now need to use ftp.isitepmo.com instead.

You will need to take action to update the address after Sunday morning in order to continue to use our FTP function.

How can I get more information?
iSite Support is always available to answer any questions you may have about this change. If you have further questions, please contact us at support@isitepmo.com.